March

Leadership, it is shown through actions and words, but the unnoticed leaders in society are often overlooked because they allow their actions to speak for them.

While on spring break, I was trained for my summer job.  One of the most important things mentioned in our training was the concept of leading through actions.  While we may be there for service, my position is a very visible one at the forefront of the company's interaction with guests.  Though we are not responsible for the actions of other employees, those in my position are expected to be above the required dress and politeness guidelines.  We represent the company and  give a personal feeling to the customer of the direction that the business has taken.

Though a small employee may seem like an insignificant leader, they may in fact leave behind quite an impression on customers.  People notice the little things that set individuals apart oftentimes.  One word, or an extra bit of kindness, can be the difference between an indifferent and favorable impression.  Letting your actions speak above your words can take you a long ways in beginning to lead.